[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.23.1″ _module_preset=”default” background_image=”https:\/\/espglobalservices.com\/wp-content\/uploads\/2023\/11\/ESP-Global-Services-bg1.jpg” global_colors_info=”{}”][et_pb_fullwidth_header title=”Global IT Help Desk” subhead=”24\/7 omnichannel service desk for global IT support” button_one_text=”Download our brochure” button_one_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9hdHRhY2htZW50Iiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjE2NyJ9fQ==@” button_two_text=”Get in touch” button_two_url=”https:\/\/espglobalservices.com\/contact\/” _builder_version=”4.27.4″ _dynamic_attributes=”button_one_url” _module_preset=”default” title_font=”||||||||” title_line_height=”1.1em” content_line_height=”1.4em” subhead_line_height=”1.3em” global_colors_info=”{}”]<\/p>\n
Experts in providing global multilingual IT Help Desk solutions to customers worldwide, delivered onsite, remotely, or via hybrid models. Now augmented by Genesys Cloud\u2122 for a smarter, faster, and more resilient service.<\/p>\n
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[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
ESP\u2019s next-generation Global IT Help Desk gives you access to around-the-clock, multilingual assistance \u2014 now delivered on the Genesys Cloud\u2122 AI-powered platform. This ensures a dependable single point of contact for your end users across voice, chat, messaging, and email.<\/p>\n
Powered by<\/strong> ServiceNow<\/strong> and strengthened by our partnership with Genesys<\/strong>, our ITSM framework is meticulously designed to monitor, control, and document IT operations in alignment with ITIL v4 best practices. This provides a solid foundation for seamless service ownership, clear accountability, and exceptional outcomes.<\/p>\n Our skilled IT service desk professionals manage incidents and requests through a centralised point of contact, enhanced by AI copilots, automation, and predictive engagement. Whether collaborating with onsite technicians, in-house resolver teams, or external suppliers, ESP ensures faster resolutions and a consistent, intelligent support experience worldwide.<\/p>\n With over three decades of experience in delivering service desks and deep expertise in transition management, ESP provides adaptable support models that allow you to redirect resources, reduce cost-to-serve, and keep your teams focused on core business priorities.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/espglobalservices.com\/wp-content\/uploads\/ESP-Service-Desk-Genesys-ServiceNow.jpg” alt=”ESP Service Desk Genesys ServiceNow” title_text=”ESP Service Desk Genesys ServiceNow” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Today\u2019s digital workplace demands personalised, proactive, and automated experiences<\/strong>. ESP delivers exactly that by investing in people, processes, and technology \u2014 and now through the advanced orchestration capabilities of Genesys Cloud.<\/p>\n Our global Service Desk connects employees to the support and information they need, reducing downtime and boosting productivity. With AI automation, self-service tools, and multilingual human expertise, we provide a future-ready IT support experience that grows with your business.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_image=”https:\/\/espglobalservices.com\/wp-content\/uploads\/ESP-global-IT-service-help-desk.jpg” parallax=”on” parallax_method=”off” custom_padding=”||30px||false|false” hover_enabled=”0″ global_colors_info=”{}” alt=”ESP global IT service help desk” title_text=”ESP global IT service help desk” sticky_enabled=”0″][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”7px||0px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”10px|||10px|false|false” hover_enabled=”0″ border_color_all=”#aa204f” border_width_left=”2px” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Benefit from our regional service centres, operating in the time zone and languages your users need. Our AI-powered omnichannel platform ensures seamless engagement. Certified technical, operational, and service staff deliver service excellence and continual improvement.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n ESP provides dedicated resources embedded within your organisation, using either your toolset or our ServiceNow-powered, Genesys orchestrated platform. Our agents become specialists in your environment, ensuring strong service relationships, continuity, and proactive IT support.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Choose a flexible model that combines ESP\u2019s service centres with your in-house presence. This hybrid approach ensures scale, cost-efficiency, and personalised support tailored to your business needs.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#c7ecf8″ hover_enabled=”0″ global_colors_info=”{}” custom_padding=”25px||25px||false|false” sticky_enabled=”0″][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_font=”|||on|||||” header_4_line_height=”1.1em” custom_padding=”12px|||10px|false|false” border_width_left=”2px” border_color_left=”#aa204f” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_font=”|||on|||||” header_4_line_height=”1.1em” custom_padding=”12px|||10px|false|false” border_width_left=”2px” border_color_left=”#aa204f” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_font=”|||on|||||” header_4_line_height=”1.1em” custom_padding=”12px|||10px|false|false” border_width_left=”2px” border_color_left=”#aa204f” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n ESP\u2019s Service Desk exemplifies global support with a local touch. Our multilingual teams, distributed across the Americas, Europe, and Asia-Pacific, deliver consistent, high-quality service 24\/7, ensuring language is never a barrier to productivity.<\/p>\n Available in English, German, French, Italian, Spanish, Portuguese, and Hindi \u2014 with additional local variations \u2014 we ensure your users receive support in their preferred language, no matter where they are.<\/p>\n <\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_image src=”https:\/\/espglobalservices.com\/wp-content\/uploads\/global-it-support-regional-centres.png” alt=”ESP global IT support regional centres” title_text=”global it support regional centres” _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” background_image=”https:\/\/espglobalservices.com\/wp-content\/uploads\/ESP new opportunities in 2020.jpg” parallax=”on” parallax_method=”off” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” header_4_text_color=”#FFFFFF” custom_padding=”10px|||10px|false|false” border_color_all=”#aa204f” border_width_left=”2px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_slider _builder_version=”4.24.3″ _module_preset=”default” text_orientation=”left” global_colors_info=”{}”][et_pb_slide heading=”Aviation customer” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n “Our new in-house IT Help Desk fulfilled by ESP was implemented very well, and transition of all existing help desk numbers to a new unified number was seamless. They met, and generally exceeded, all agreed SLAs. Feedback from the business is that this new IT service is excellent and appreciated.”<\/p>\n Group Head of Information Systems, Aviation customer<\/p>\n [\/et_pb_slide][et_pb_slide heading=”UK Charity” button_text=”Read success story” button_link=”https:\/\/espglobalservices.com\/project\/major-charity\/” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n “They helped us out immensely during that period as we all adapted to the new way of working, and a supplier only truly proves themselves in challenging times; it’s very easy to provide a good service when everything’s working as it should be.”<\/p>\n Director of IT, UK Charity<\/p>\n [\/et_pb_slide][et_pb_slide heading=”daa” button_text=”Read success story” button_link=”https:\/\/espglobalservices.com\/project\/daa\/” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” sticky_transition=”on”]<\/p>\n “ESP has supported us through the pandemic. We genuinely see them as a partner that not only understands the industry, but also the unique challenges COVID-19 has presented. In such difficult circumstances, our business relationship and engagement has grown even stronger.”<\/p>\n Head of IT Service Delivery, daa<\/p>\n [\/et_pb_slide][\/et_pb_slider][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” custom_padding=”10px|||10px|false|false” border_color_all=”#aa204f” border_width_left=”2px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n With ESP, you don\u2019t need to invest heavily in internal expertise to keep IT systems running smoothly. Our fully or partly managed Service Desk solutions give you:<\/p>\n By leveraging our ServiceNow-powered, Genesys Cloud-orchestrated Help Desk<\/strong>, you reduce cost-to-serve, increase efficiency, and create measurable improvements in end-user satisfaction.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_testimonial author=”Dianne Bissoon” job_title=”Global Service Desk Manager” company_name=”ESP Global Services, Trinidad” portrait_url=”https:\/\/espglobalservices.com\/wp-content\/uploads\/Dianne-Bissoon.png” quote_icon_color=”#155d77″ quote_icon_background_color=”#ffffff” portrait_width=”150px” portrait_height=”150px” _builder_version=”4.24.2″ _module_preset=”default” background_color=”#e3f5fb” border_color_all=”#155d77″ box_shadow_style=”preset3″ global_colors_info=”{}”]<\/p>\n “ESP is a very dynamic organisation, which I enjoy immensely. As part of the IT Help Desk team, we are responsible for managing customer expectations, setting organisational standards for customer engagement, and providing customer support. I am passionate about delighting our customers and building a cohesive team to meet their expectations.”<\/span><\/p>\n [\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#03989e” background_enable_image=”off” parallax=”on” custom_padding=”||||false|false” global_module=”4026″ saved_tabs=”all” global_colors_info=”{}”][et_pb_fullwidth_header title=”Talk to us today to discuss your IT requirements.” subhead=”We are happy to help you with a solution tailored to your needs.” button_one_text=”Get in touch” button_one_url=”https:\/\/espglobalservices.com\/contact\/” header_image_url=”https:\/\/espglobalservices.com\/wp-content\/uploads\/ESP-Mission-e1700760156579.png” _builder_version=”4.24.3″ _module_preset=”default” title_level=”h3″ title_font=”||||||||” title_font_size=”29px” title_line_height=”1.1em” subhead_font_size=”21px” subhead_line_height=”1.3em” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Experts in providing global multilingual IT Help Desk solutions to customers worldwide, delivered onsite, remotely, or via hybrid models. Now augmented by Genesys Cloud\u2122 for a smarter, faster, and more resilient service. For companies looking to build efficiency, intelligence and resilience into their IT Help Desk ESP\u2019s next-generation Global IT Help Desk gives you access […]<\/p>\n","protected":false},"author":1,"featured_media":6264,"parent":144,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-175","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nInvestment in people, processes and technology<\/h2>\n
SERVICE DESK OPTIONS<\/span><\/h4>\n
ESP HOSTED\u00a0<\/strong>– Service Desk from our state-of-the-art regional centres<\/span><\/h4>\n
ON-SITE<\/strong>\u00a0– Service Desk delivered at your premises<\/span><\/h4>\n
HYBRID\u00a0<\/strong>– Service Desk from a combination of our centres and yours<\/span><\/h4>\n
KEY FEATURES OF ESP’S IT HELP DESK<\/h4>\n
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WHY CHOOSE ESP’S IT HELP DESK?<\/h4>\n
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MULTILINGUAL CAPABILITY<\/h4>\n
Global support with a local feel<\/h2>\n
WHAT OUR CUSTOMERS ARE SAYING<\/h4>\n
PEACE OF MIND<\/h4>\n
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