Home 9 Insight 9 Closing the resilience gap at airports before it causes turbulence

Closing the resilience gap at airports before it causes turbulence

As the year draws to a close, many airport and airline IT teams are rightly focused on keeping operations smooth through the peak travel season. But this is also the moment to take a step back and ask a bigger question: Could we be doing more to increase our resilience?

In aviation, the true cost of disruption extends beyond delayed flights and frustrated passengers, often resulting in reputational damage that can have long-lasting implications. And while most airports plan for the expected, it’s the unplanned that can bring operations to a halt. When one system goes down, others can follow, from check-in to boarding to baggage handling.

As a leading provider of support to aviation with a presence on many airports worldwide, ESP is ideally placed to help you close those small but potentially problematic operational gaps.

ESP can help you

  • Refresh critical equipment through our proven projects and implementation teams.
  • Upgrade and patch software particularly where smart hands are required.
  • Streamline fault management with ESP’s Click2Fix and Scan2Fix tools, making incident response faster and simpler.
  • Leverage ESP’s AirportNow platform for a clearer view of trends and failure patterns.

Why it matters

Proactive maintenance and smart upgrades reduce your exposure during the busiest period of the year.

ESP’s aviation specialists can help you identify the right priorities to tackle before they turn into turbulence. Get in touch today.

Resilience in airport operations
AirportNow

AirportNow, the ultimate aviation service management solution

ESP’s AirportNow is a purpose-built ServiceNow ITSM (IT Service Management) solution designed specifically for the complex needs of airport environments.

ESP Scan2Fix

Scan2Fix - mobile incident reporting

Making it easy to report IT faults on the move, enabling fast, accurate fault reporting through a simple barcode scan. Scan any tagged asset for full control, monitoring and asset management.

ESP Click2Fix one-click incident reporting

Click2Fix - desktop IT support

Quickly report faults, with a technician automatically dispatched to resolve the issue, track previously reported faults.