Why many airport IT teams still rely on generic ITSM frameworks — and what needs to change.
Insight Articles
Closing the resilience gap at airports before it causes turbulence
As a leading provider of IT support to aviation, ESP helps close potentially problematic operational gaps at airports.
The hidden costs of airport downtime
Reduce operational costs with a proactive approach to airport downtime focusing on prevention, rapid response, and intelligent resourcing.
ESP Global Services at PTE 2025
An incredible week for the ESP team at Passenger Terminal Expo 2025, making it one of our most memorable and impactful yet!
Tackling enterprise hardware refresh – How ESP delivers seamless upgrade projects at scale
Upgrading your enterprise hardware estate to meet new standards like Windows 11 isn’t just a technical project — it’s a business-critical transformation.
ESP supports Go Yellow for Marie Curie charity
ESP Global Services transformed its offices into a sea of yellow in support of a cause close to the company’s heart — Marie Curie charity.
ESP at PTE: A journey through the years!
ESP’s journey through the years at Passenger Terminal Expo, and some of the key milestones achieved along the way.
Smart baggage solutions at ESP
Smart baggage solutions leveraging ESP’s support data on bag drops, border gates, and other airport equipment.
Disrupting traditional IT support models for Airport Passenger Processing Systems
Reimagining IT support for Passenger Processing Systems with a proven approach tailored to the unique demands of airports.
Supporting retail excellence behind the Black Friday phenomenon
ESP empowers retailers with the tools and support they need to thrive – not just on Black Friday, but every day of the year.
Improving the passenger experience at airports with IT support services
CEO, Andy Jenner shares his insights gained through decades of experience in aviation support at ITSMF UK 2024, Europe’s leading service management conference.
Streamlining IT support for multi-location retail stores
We delve into the common challenges faced by multi-location retail stores and explore how ESP can offer comprehensive solutions to help with these challenges.