ESP Dynamic
Flexible IT support solutions built on actual data and proven know-how!A dynamic product range for airports with flexible SLA models and availability-based pricing, moving beyond traditional fixed coverage.
Innovative, cost-effective solutions for airports
Leveraging years of extensive data from ESP ADA (Advanced Data Analytics)
ESP have introduced our Dynamic product range with new flexible SLA models and availability-based pricing, moving beyond traditional fixed coverage. This dynamic approach can significantly lower service delivery costs and provides tailored solutions to meet evolving airport customer demands.
Built on ESP’s 32+ years of expertise in the aviation industry, and leveraging years of extensive data from our Airport Data Analytics tool and intel, ESP is uniquely positioned to offer dynamic commercial solutions built on actual data and proven know-how, that revolutionises IT support, streamlines operations, and reduces costs.
Airport Peaks and Troughs
45 Minute SLA, 18 hours a day
ESP Dynamic Models utilises data intelligence to optimise IT support SLAs based on recognised peaks and troughs, thereby helping airports to streamline operations and reduce costs.
ESP DYNAMIC INNOVATION FLEXIBLE SLA MODELS
Daily Core/Flex Management Model
Integrates core hour coverage with dedicated onsite resources, flexible visiting services during off-hours, and on-call support.
Capacity SLA Model
Dynamically adjusts SLAs based on equipment usage patterns.
Smart Resourcing Model
Adjusts resource allocation dynamically to match seasonal peaks and troughs.
Adaptive SLA Model
Adjusts service level agreements (SLAs) based on time of day and day of the week
AI Airport Resource Model
Constructs an SLA-based framework tailored to the unique requirements of each airport.
Integrates core hour coverage with dedicated onsite resources, flexible visiting services during off-hours, and on-call support.
Value Add
Leveraged and Tailored Support delivered through the day only when required.
Cost Benefit
Up to 15% reduction.
Daily Core/Flex Management Model
Medium to small sized airports
Core and Flex Resource Management is an advanced service designed to optimise airport operations by leveraging over eight years of extensive data from our Airport Data Analytics tool. This service integrates core hour coverage with dedicated onsite resources, flexible visiting services during off-hours, and on-call support for high-priority incidents outside of normal working hours.
Offered to both our direct airport customers and integrator customers, this tri-tier approach ensures efficient resource utilisation and cost-effective management throughout all operational periods.
- Leveraging ESP intel & Data to optimise airport operations.
- Core hour coverage with dedicated onsite resources.
- Flexible visiting services during off-hours.
- On-call support for high-priority incidents outside of normal working hours.
Dynamically adjusts SLAs based on equipment usage patterns.
Value Add
Incident response increases when equipment failure impacts operations.
Cost Benefit
Up to 20% reduction.
Equipment Availability Model
Large to medium sized airports
Dynamic Optimisation is an advanced service designed to maximise airport operational efficiency by leveraging over eight years of valuable data from our Airport Data Analytics tool. By applying sophisticated algorithms to this extensive dataset, we can group similar equipment types within functional areas of airports, calculate optimum levels of availability, and ensure smooth passenger processing. This service dynamically adjusts SLAs based on equipment usage patterns, ensuring optimal operational costs and resource allocation.
- Advanced service designed to maximise airport operational efficiency.
- Sophisticated algorithms applied to our extensive dataset, we can group similar equipment types within functional areas of airports, calculate optimum levels of availability, and ensure smooth passenger processing.
- This service dynamically adjusts SLAs based on equipment downtime patterns , ensuring optimal operational costs and resource allocation.
Adjusts resource allocation dynamically to match the seasonal peaks and troughs.
Value Add
Budget for peaks instead of carrying the resource burden all year round!
Cost Benefit
Up to 20% reduction.
Seasonal Resource Management Model
Medium to small sized airports
Dynamic Resource Management is an innovative service designed to optimise airport operations by leveraging over eight years of comprehensive data. Utilising advanced AI models, this service adjusts resource allocation dynamically to match the seasonal peaks and troughs experienced in airport environments, ensuring efficient and cost-effective management of airport resources.
- Utilising our data analytic based models, this service adjusts resource allocation dynamically to match the seasonal peaks and troughs experienced in airport environments, ensuring efficient and cost-effective management of airport resources.
Adjusts service level agreements (SLAs) based on time of day and day of the week.
Value Add
Incident response increases over critical business periods.
Cost Benefit
Up to 20% reduction.
Adaptive SLA Optimisation Model
Large to medium sized airports
The Adaptive SLA Optimisation Model leverages over eight years of comprehensive data from various Airports, Integrators, and OEM suppliers. By applying advanced AI techniques to this extensive dataset, we are uniquely positioned to offer a dynamic SLA model that adjusts service level agreements (SLAs) based on time of day and day of the week. This approach ensures a more efficient allocation of resources and improved cost-effectiveness.
- Leverages comprehensive data from various Airports, Integrators, and OEM suppliers whilst applying analytical techniques to this extensive dataset
- Uniquely positioned to offer a dynamic SLA model that adjusts service level agreements (SLAs) based on time of day and day of the week. This approach ensures a more efficient allocation of resources and improved cost-effectiveness.
An SLA-based framework tailored to the unique requirements of each airport.
AI Airport Resource Model
Currently in beta development and targeted at new opportunities and renewals, this innovative product leverages the latest AI toolsets, combining airport-specific data from commercially available LLMs with our extensive dataset, built over many years working with Airport Authorities, Integrators and OEMs. The model constructs an SLA-based framework tailored to the unique requirements of each airport, aiming to maximise equipment availability while offering a commercially sensitive support proposition.
Value Add
AI Driven resourcing delivering bespoke services and SLAs.
Cost Benefit
Up to 20% reduction.
INSIGHTS AND ANALYTICS
Power up your AirportNow installation by taking advantage of ESP ada, an optional bolt-on to AirportNow. ESP’s Advanced Data Analytics provides visual heatmaps of the locations of problematic equipment right across the airport, from the terminal right down to the desk location.
Gain valuable insights with ESP ADA
Fueling efficient operations, our asset management functionality empowers you to import and manage essential airport assets with ease. Plus, gain invaluable insights through our in-built report engine and customisable dashboards, arming you with the data you need for informed decision-making. And with our rapid implementation and robust support offerings, you’ll be up and soaring in no time, backed by 24 annual support days. To take your efficiency even further, explore the optional advanced analytics feature, visualising airport hotspots and heatmaps via our ADA analytics app.
Talk to us today to discuss your IT requirements.
We are happy to help you with a solution tailored to your needs. Get in touch