As an official ServiceNow Managed Services Provider (MSP), ESP offers a domain-separated ServiceNow instance designed to deliver secure, scalable, and flexible multi-tenant environments. This architecture allows you to segment data, processes, and administrative tasks into distinct domains — ensuring that each group operates independently while maintaining full security and control. You can manage who sees what, tailor workflows for different business units or customers, and ensure compliance across your organisation. With a wide range of use cases, from supporting multiple clients to managing internal departments, our domain-separated solutions are built to meet your unique needs. Talk to us today to find out how it can work for you.

ESP’s AirportNow Lite is an ideal entry-level ServiceNow ITSM (IT Service Management) solution tailored for smaller airports or early adopters exploring the business value of digital service management. Offered as a low-cost, pay-monthly subscription, AirportNow Lite includes Incident and Asset Management capabilities and comes bundled with ESP’s proprietary Click2Fix desktop application — allowing airline staff and ground handlers to swiftly report and track IT issues. Pre-defined ITSM workflows hosted on our domain-separated ServiceNow instance help streamline deployment, reduce complexity, and get you up and running quickly.

Transform the way your business delivers IT with ServiceNow’s powerful IT Service Management (ITSM) capabilities. ESP helps you streamline IT operations to deliver exceptional user experiences, boost productivity, and gain valuable operational insights. By consolidating tools and processes into ServiceNow’s flexible and innovative platform, we help you build an IT foundation that scales with your business and adapts to ever-evolving demands.

ServiceNow’s Customer Service Management (CSM) empowers your organisation to resolve customer issues faster by connecting the right departments and teams — whether it’s remote technical support, field service, billing, or sales operations. With streamlined workflows and full visibility across the customer journey, CSM helps you deliver seamless, proactive service experiences that improve satisfaction and drive long-term loyalty.

ServiceNow’s Technology Provider Service Management (TPSM) is designed specifically for technology providers. It brings together the best of Customer Service Management (CSM) and IT Service Management (ITSM), along with powerful features made just for this industry. One of the key tools is Service Bridge, which makes it easier to connect and share information between your ServiceNow instance and your customers’ systems — helping you deliver faster, more efficient service.

Minimise downtime and maintain seamless operations with ServiceNow IT Operations Management (ITOM). Designed to prevent business service outages that affect customers, partners, and employees, ITOM provides a service‑aware approach that ingests real-time operational data and delivers actionable insights. By proactively identifying and addressing issues before they escalate, your IT teams can maintain stability, improve service reliability, and enhance the overall digital experience.

ServiceNow’s Field Service Management empowers organisations to streamline and optimise their field service operations — from routine maintenance and equipment breakdowns to service requests and contractor management. It provides end-to-end visibility and control, helping you manage requests from booking to completion with minimal administrative effort. With intelligent scheduling, mobile capabilities, and automated workflows, your teams can respond faster, reduce costs, and deliver a more efficient and consistent service experience in the field.

ServiceNow provides a powerful, unified platform for building custom applications across web and mobile. Whether you’re automating workflows, solving unique business challenges, or enhancing user experiences, ESP helps you harness the full potential of ServiceNow’s development tools. As your one-stop solution for custom app creation, we enable rapid innovation and support your digital transformation with scalable, secure, and efficient applications tailored to your specific needs.

ServiceNow’s Integrated Risk Management (IRM) provides a centralised framework to identify, assess, and manage risk across your organisation. It helps ensure compliance with industry regulations, supports strategic decision-making, and strengthens overall operational resilience. By improving risk visibility and automating governance processes, IRM empowers your business to proactively address potential threats and align risk management with your broader goals.