Aviation

Over 30 years of service to the aviation industry

ESP is recognised as a trusted partner in aviation IT support, with more than three decades of hands-on experience and a deep understanding of the challenges this sector faces. We know that airports, airlines, and aviation technology providers operate in one of the most complex and time-sensitive environments in the world. As a trusted provider of IT support solutions across the world, some of the world’s biggest and most successful aviation organisations turn to us to keep their technology running reliably and their passenger services moving seamlessly.

Our services are built to adapt to emerging technologies, helping aviation teams stay ahead of the curve and ready to support the next generation of systems. This industry insight and expertise has enabled us to create AirportNow, a cutting-edge aviation service management solution built on the ServiceNow platform, designed by ESP specifically for airports.

AirportNow: aviation service management reimagined

Unlike generic IT platforms, AirportNow has been designed specifically for the aviation industry. Built on ESP’s domain-separated ServiceNow instance, it gives airports and airlines the tools they need to manage passenger-facing technology, track and resolve incidents quickly, and ensure compliance across critical systems. With rapid deployment in as little as 30 days, organisations benefit from faster value realisation and the ability to meet short SLAs with confidence.

AirportNow delivers measurable impact:

• 40%+ reduction in Service Desk calls through self-service and intuitive reporting

• Faster resolution times with AI-powered operations and automated workflows

• Centralised data and reporting to break down vendor and system silos

• End-to-end visibility of assets, incidents, and performance for operational resilience

Click2Fix and Scan2Fix: faster issue reporting, smoother journeys

AirportNow is further enhanced by ESP’s proprietary reporting tools:

• Click2Fix: a simple desktop application that enables airport staff to log issues with a single click, ensuring rapid response and freeing staff to focus on passengers.

• Scan2Fix: a mobile app for iOS and Android that uses barcode scanning to instantly report faults on tagged assets such as kiosks, bag drops, or boarding gates. The app automatically sends the asset location to the nearest available technician, enabling faster fixes and improved service continuity.

Together, these tools empower staff across the airport to be the eyes and ears of IT, reporting and resolving issues in real time. This helps reduce downtime, boosts staff productivity, and keeps passenger services running smoothly.